Who is responsible for your information
Coach Dean Tutoring is responsible for the personal information collected through enquiries, assessment requests, WhatsApp messages, email and parent communication.
Information collected
Coach Dean Tutoring may collect parent name, email address, phone number, child year group, school year, service needed, subject support needed, exam target, preferred lesson format and any message details parents choose to provide.
Parents are encouraged to share only the information needed to discuss tutoring support.
- Parent contact details
- Child's year group
- Subject or exam support needed
- Preferred lesson format
- Relevant learning concerns shared by the parent
How information is used
Information is used to respond to enquiries, discuss tutoring needs, arrange assessments, recommend suitable support, manage bookings and provide parent communication.
Coach Dean Tutoring does not sell parent or pupil information.
Lawful basis for using information
Enquiry information is used because parents have asked Coach Dean Tutoring to respond or take steps before booking tutoring. Where lessons are booked, information may also be needed to provide the tutoring service and manage the parent relationship.
Where consent is used, parents can withdraw consent by contacting Coach Dean Tutoring.
Children's information
The service is aimed at parents and carers. Information about pupils should normally be provided by the parent or carer, and only where it is relevant to tutoring.
Any pupil information is handled carefully and used only for tutoring, assessment, progress and safeguarding-related purposes.
Sharing information
Information may be shared only where needed to run the service, comply with legal responsibilities, protect a child or respond to a safeguarding concern.
Where third-party tools are used for forms, booking, email, video lessons, analytics or payments, information may be processed by those providers so the service can operate.
How long information is kept
Enquiry information should be kept only for as long as needed to respond, manage tutoring, keep appropriate business records and meet legal or safeguarding responsibilities.
Where a family does not proceed with tutoring, enquiry information should not be kept indefinitely.
Your rights
Parents can ask to access, correct or delete personal information, or ask how it is being used. Some information may need to be retained where there is a legal, safeguarding or record-keeping reason.
Privacy requests can be sent to info @ coachdeantutoring . com.
Policy updates
This policy may be updated if the website, booking process, payment method, analytics setup or online learning tools change.